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The GBG Group includes insurance companies, brokering and management companies, as well as assistance and operations companies. We are all committed to ensuring your privacy and personal information is protected. The document that referred you to this notice (for example, a short form privacy notice in an application form or terms and conditions in your insurance policy ) shall set out details of the GBG company that is processing your personal information; it is the data controller of your personal information and is responsible for complying with data protection laws. For the purposes of this Privacy Policy, references to “Company,” “we,” or “us” shall refer to that GBG company.

This Privacy Policy should be brought to the attention of any individual who is included in your communications with us for the purposes of entering into or having entered into a contract with us and where they have given you consent to act on their behalf.

By providing your personal information or the personal information of someone included in your policy, you acknowledge that we may use it only in the ways set out in this Privacy Policy. “Personal Information” is information that identifies and relates to you or other individuals (such as your dependents) and we detail this in Section 2 below. Our aim is responsible handling of Personal Information. We respect your privacy and are committed to protecting it through compliance with this Policy.


Last Updated: May 2018


This Privacy Policy applies to information we collect:

  • On this Website, the software applications made available by us for use on or through computers and mobile devices (“Apps”) (collectively, including the Website and the Apps, referred to as the “GBG Online Services”); and
  • Other means (for example, from your application and claim forms, telephone calls, emails and other communications with us, as well as from claim investigators, medical professionals, witnesses or other third parties involved in our business dealings with you).



This privacy policy is effective May 25, 2018. To view the previous version of this policy, click here.


GBG Assist
24/7 Customer Service
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